Press release

Ultimate Software Earns Two Gold Stevie Awards for Customer Service

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Sponsored by Businesswire

Ultimate Software, a leading global provider of human capital management
(HCM) and employee experience solutions in the cloud, announced today
that the company earned two Stevie Awards for outstanding customer
service from the 2019 American Business Awards. Ultimate received a Gold
Stevie in the category of Migration as a Service for its
UltiPro Launch service for new customers, and Ultimate’s Services team
earned an additional Gold Stevie for Customer Service Department
of the Year 
in the category of Computer Software–More
than 2,500 Employees
.

UltiPro Launch offers a collaborative rollout experience to help new
Ultimate customers go live on UltiPro with ease and efficiency. An
intuitive blend of product and service, UltiPro Launch includes a
personalized project dashboard with detailed insights into the entire
process, as well as a guided setup led by Ultimate’s experts to ensure a
smooth transition to UltiPro. Dedicated project managers oversee each
launch, so customers receive personalized, proactive assistance every
step of the way.

Ultimate views all its customers as “Partners for Life,” offering a
level of proactive service that goes beyond product support, to ensure
customers get the most out of UltiPro—from improving processes to
building stronger workplace cultures to boosting bottom lines.
Ultimate’s Services team uses a unique Collaborative Account Support
Team (CAST) model to ensure a more tailored and consistent customer
service experience. Customers also have access to dedicated account
managers and 24/7 support with a Rapid Response hotline, as well as
unlimited training and ongoing learning opportunities at no additional
cost. Ultimate’s equal focus and continued investment in both product
and service have driven its 96% customer retention rate.

“Just as Ultimate has made people our first priority for the past 29
years, our Services team has provided a personalized, ‘People First’
approach to serving thousands of diverse customers across the globe,”
said Julie Dodd, chief operating officer at Ultimate. “That service
begins on day one and continues through a lifelong partnership, with our
account managers working hand in hand with every organization.
Ultimate’s employees are empowered to not only support, but also
anticipate, our customers’ unique business needs, and we are committed
to delivering the industry’s best and most comprehensive customer
service. We congratulate our more than 2,400 Services team members
across Ultimate on earning these prestigious awards. Their service
excellence helps fuel our customers’ achievements with UltiPro every
day.”

The annual Stevie Awards recognize organizations of all sizes and
industries, honoring outstanding performance and innovation in the
workplace worldwide. More than 200 professionals from across the globe
participated in the judging process this year, evaluating over 3,800
nominations covering a wide range of categories, from human resources
and customer service to marketing and investor relations. Named after
the Greek word for “crowned,” Stevies are awarded in Gold, Silver, and
Bronze for each category.

About Ultimate Software

Ultimate Software is a leading global provider of cloud-based human
capital management and employee experience solutions, with approximately
51 million people records in the cloud. Our award-winning UltiPro
delivers HR, payroll, talent, and time and labor management, as well as
HR service delivery solutions. Founded in 1990, Ultimate is
headquartered in Weston, Florida, and employs more than 5,200
professionals. In 2019, Fortune magazine and Great Place to Work ranked
Ultimate #1 on their Best Workplaces in Technology list, in
the “Large Companies” category, Ultimate’s fourth consecutive year to
top the list. Customer Sales and Service World Awards recognized
Ultimate’s Services team as the #1 Customer Service Department
of the Year
 in 2018 for companies with 2,500 or more employees
across diverse industries. Ultimate has approximately 6,100 customers
worldwide, including Bloomin’ Brands, Culligan International, Feeding
America, First Horizon National Corporation, Red Roof Inn, SUBWAY, Texas
Roadhouse, and Yamaha Corporation of America. More information on
Ultimate’s products and services can be found at www.ultimatesoftware.com.

UltiPro is a registered trademark of The Ultimate Software Group, Inc.
All other trademarks referenced are the property of their respective
owners.

Follow Ultimate Software on Twitter: www.twitter.com/UltimateHCM
and on LinkedIn: https://ulti.pro/LinkedIn