Press release

UserTesting Launches the UserTesting Learning Navigator and the UserTesting CommUnity – Helping Companies Discover, Learn and Connect to Create Better Customer Experiences

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Sponsored by Businesswire

UserTesting,
the leading on-demand Human Insight Platform, today announced the launch
of UserTesting Learning
Navigator
and the UserTesting CommUnity,
two new resources created to help companies learn how to scale human
insights across teams and throughout their entire organizations.

The UserTesting Learning Navigator provides CX and UX professionals,
researchers, designers, product teams and marketers with a central
location to find all of the educational and support resources they’ll
need. The Learning Navigator is a single integrated hub, which includes:

  • UserTesting University: offers a collection of on-demand,
    interactive lessons, for new and advanced users, to help companies
    empower more individuals and teams to learn how to collect and
    leverage customer feedback, build customer empathy, and master the
    skill of putting the customer at the center of any business.
  • Knowledgebase: features a comprehensive, searchable
    repository for documentation and step-by-step guidance to help you
    quickly get the answers you need to get the most out of the
    UserTesting Human Insight Platform.
  • Support: provides advice and help from UserTesting’s
    award-winning support experts to quickly get the help you need.

“These new resources are great for us on the research team. They help
make it easier for us to onboard new team members and they enable our
designers to conduct more tactical studies by themselves. Now we have a
resource that we can use to get other stakeholders started with the
platform, while we can continue to provide support for the more complex
research scenarios,” said Nayaab Lokhandwala, Sr. User Experience
Researcher at Alaska Airlines.

The UserTesting CommUnity serves as an interactive customer engagement
hub to ask and answer questions, share best practices, network with
peers and find inspiration. The UserTesting CommUnity includes weekly
challenges that create a fun and competitive environment for
participants that gives the opportunity to earn rewards and new status
levels every week. The UserTesting CommUnity is only accessible to
UserTesting customers.

“Putting our customers first is one of our core values and we constantly
look for new ways to set up our customers for success. The UserTesting
Learning Navigator and UserTesting CommUnity offer our customers
opportunities to grow their technical expertise, as well as network with
an impressive community of CX professionals,” said Dave Ginsburg, Chief
Customer Officer at of UserTesting. “Whether it’s on-demand learning,
customer support or creating new professional connections, we are
determined to provide the resources that help our customers succeed on
their journey as CX professionals.”

The UserTesting Human Insight Platform is dedicated to helping companies
see, hear and talk to their customers and ultimately deliver the best
possible customer experience using the power of human
insight
. That success requires more than just technology, it
requires ongoing training, education, and support. UserTesting is
excited to launch these new tools to help customers effectively scale
human insight.

About UserTesting

UserTesting enables every organization to deliver the best customer
experience powered by human insight. With UserTesting’s on-demand Human
Insight Platform
, companies across industries make accurate
customer-first decisions at every level, at the speed business demands.
With UserTesting, product teams, marketers, digital and customer
experience executives, designers and UX researchers confidently and
quickly create the right experiences for all target audiences,
increasing brand loyalty and revenue. UserTesting has over 1,200
subscription customers, including half of the top 100 brands in the
world, and has delivered human insights to over 35,000 companies
to-date. Backed by Accel and OpenView, UserTesting is headquartered in
San Francisco, CA. To learn more, visit www.usertesting.com.