Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that its solutions have been recognized in three evaluation reports by the independent research firm Forrester Research, Inc. The three Forrester WaveTM evaluations highlight the ‘providers that matter most’ for mature and evolving customer engagement solutions.
Among the select companies that Forrester invited to participate in the evaluations, Verint solutions are the only ones recognized in all three reports.
Verint scores highest in current offering category in Customer Service Solutions report. In The Forrester Wave™: Customer Service Solutions, Q2 2019 published June 18, Forrester ranked Verint the highest in the current offering category, noting that Verint’s customer service solutions had the broadest set of capabilities in the evaluation and are used by hundreds of enterprises.
“(Verint’s) vision is to allow companies to deliver elevated experiences while reducing cost by simplifying, modernizing, and automating engagement,” the report states. “It achieves this with its broad portfolio of workforce optimization, agent desktop, self-service, and voice-of-the-customer technologies—a vision that maps to Forrester’s view of ecosystem consolidation for customer service.”1
Verint a strong performer in Conversational AI. In The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019 published June 11, Forrester named Verint a Strong Performer among “providers that matter most” for its Virtual Assistant platform. Verint received a “differentiated” rating—the highest score available—in the “vision” criterion.
“Verint’s strong analytics environment stands out from the pack,” the report states. “Verint believes that natural language understanding (NLU) is swiftly heading toward commoditization. This makes analytics a key differentiator, and it’s an area in which Verint shines.”
Noting that Verint’s customers universally praised the firm’s experience in the market, the report states, “Verint’s long experience in the market, solid functionality across the board, and pragmatic attitude make it a good match to help brands create reasonable goals and achieve them.”2
- Verint highest in Digital VoC solution strength. Forrester gave Verint’s VoC offering the highest score in the Current Offering category in the May 20 report, The Forrester WaveTM: Digital Voice-of-The-Customer Specialist Platforms, Q2 2019.
Today’s VoC webinar
Forrester Senior Analyst Faith Adams, author of the VoC report, will be a guest expert in Verint’s webinar, The Future of CX: Listening, Analysis & Action on VoC Enterprise-Wide, scheduled for 2-3 p.m. ET today, Thursday, July 11. The webinar will focus on how high-quality VoC programs generate and prove exceptional ROI and drive organization-wide engagement and ownership. Click here for more information and to register.
To learn more about Verint’s Customer Engagement solutions, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
Source: 1. The Forrester Wave™: Customer Service Solutions, Q2 2019, published June 18, 2019; 2. The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019, published June 11, 2019; 3. The Forrester WaveTM: Digital Voice-of-The-Customer Specialist Platforms, Q2 2019, published May 20, 2019.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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