Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced this month’s event line up to help organizations navigate and thrive leveraging cloud, AI and WFM solutions as part of their customer and employee engagement efforts.
Kryon Automation Olympics
Sept. 8; Online Event
10:30 a.m. ET
Verint’s Craig Seebach, vice president, strategy, enterprise workforce optimization, will present “Building a Winning Relay Team: Seamlessly Manage Work Between RPA Robots and Employees.” Attendees will learn how to harness the power of RPA robots and employees to measure, scale and improve performance; create the right balance between resources, costs and service; and seamlessly shift work between RPA robots and humans.
Cloud Contact Center Solutions
Sept. 16; Webinar (Roundtable)
2 p.m. ET
Verint’s Janae Forshee, vice president, cloud portfolio strategy, explores why business leaders will continue to favor cloud contact center solutions over on-premises solutions in the next several years. Discussion topics will include scalability, cost controls and best practices to improve customer experience.
Five9 CX Summit
Sept.16; On-Demand Webinar
Verint’s Nancy Porte, vice president, global customer experience, Shane Moodyman, director service workforce development, PCG – Public Partnerships, and Ron Burnett, enterprise customer success manager, Five9, will present “Verint WFM: Helping Deliver PCG’s Service Level Commitments Wherever Agents Are.” Attendees will hear how PCG, a leading public sector solutions implementation and operations improvement firm, has managed hundreds of remote service representatives while offering 30 different programs, each with a unique service-level commitment, with the help of Verint WFM and Five9.
3 Essential Processes to Ensure Remote Employees Thrive
Sept. 22, Webinar
11 a.m. ET
Join Verint’s Nicole Nevulis, senior director, strategy, back-office operations, Craig Seebach, vice president strategy, enterprise workforce optimization, and Harvard Business School’s Prithwiraj (Raj) Choudhury, Lumry family associate professor of technology and operations management, as they discuss the future and merits of a remote workforce. The panel will present essential operational processes needed to successfully manage a remote workforce, and Professor Choudry will share his proprietary research on the “work from anywhere” movement.
Combining AI, VA and Live Agents
Sept. 17; Webinar (Roundtable)
1 p.m. ET
Verint’s Jen Snell, vice president, product strategy and marketing, will discuss how to make online customer service and mobile self-service faster and more intuitive. Attendees will learn how to engage with customers across every channel—and how that provides an opportunity to grow relationships, capture intent-level data, and then apply it.
Frost and Sullivan Customer Contact Virtual – A Frost & Sullivan Executive Mind Exchange
Sept. 23; Webinar
3:05 p.m. ET
Verint’s Andressa Marlan, product strategy manager, customer engagement solutions, will present “Workforce Management: Innovate, Create, and Communicate.” This interactive session will unpack three new approaches for improving scheduling and transparency in today’s constantly evolving contact center environment including:
- Executing on new ideas to innovate current scheduling workflows
- Adapting the types of schedules that are created
- Reinforcing transparency and communication with team members.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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