Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events taking place this month that address a wide variety of topics, such as workforce management best practices, VoC programs that generate ROI and addressing data privacy compliance challenges.
July 11: CRMXchange Webinar Roundtable
Verint’s Andressa Marlan, manager, product strategy, will present “Best Practices for Workforce Management” at 1 p.m. ET. Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers. This panel will offer best practices, such as automating employee engagement and building in more flexibility to meet the needs of today’s rapidly evolving contact center environments.
July 11: Verint Webinar
Forrester’s Faith Adams, senior analyst, and Verint’s Ben Smith, vice president and general manager of Voice of the Customer solutions, will present “The Future of CX: Listening, Analysis and Action on VoC Enterprise-Wide” at 2 p.m. ET. While CX and VoC programs offer fantastic potential to spur widespread business improvements, Forrester CX Index data reveals that general CX quality levels have not improved in recent years—despite this trend, some organizations are achieving great results. Webinar attendees will learn such items as the foundational elements of cutting-edge CX programs and developing VoC programs that help generate strong ROI—and much more.
July 16: Verint Webinar (Part Three of “The Rising Tide of Data Privacy Regulations” Webinar Series)
Verint’s Siobhan Miller, vice president, portfolio market strategy, Verint’s Iain Daws, director, content marketing, and Madelyn Gengelbach, principal, Market Tuning Group, will present “Putting it Together – Turning Data Privacy Compliance from Pain to Gain” at 2 p.m. ET. Regulatory compliance is a resource-hungry task that can be both a budget and headcount burden for businesses. How do you ensure that your employees follow your established compliance procedures? Can you keep the data you collect encrypted both in transit and at rest? This 30-minute webinar will explore practical examples of some common data-privacy compliance challenges—and how to put the processes and tools in place to help organizations achieve compliance.
To learn more about Verint’s global events, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law; Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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