Press release

VirtualHealth Introduces No-Download Secure Video Visits

Sponsored by Businesswire

VirtualHealth, provider of HELIOS, the leading SaaS care management platform, today announced the addition of groundbreaking new telehealth capabilities which allow care managers and clinicians to initiate HIPAA-compliant video calls with any patient on the platform. The new feature works across all devices, including computers, laptops, tablets, and smartphones and provides exceptional video and audio quality alongside secure chat and data exchange capabilities.

As the world navigates new protocols amid the current pandemic, telehealth solutions have become more vital than ever before. Available by request to all VirtualHealth clients, the telehealth feature further enhances a care manager’s ability to provide personal care to the patient using technology and extends VirtualHealth’s commitment to whole person care in the community. A key benefit of the solution is that it does not require the patient to download any specialized software or app and works across all major devices and operating systems.

“We know home visits and face-to-face encounters are best practices, especially after a transition of care. However, there are times—like the ones we are currently experiencing – where face-to-face encounters or home visits are not safe or possible. Implementing telehealth capabilities allows for care managers to engage their members where they are. When face-to-face is not possible, telehealth provides the experience of a virtual ‘home visit’ where the care manager can see and talk to the member, complete an assessment, provide education and build stronger trust and rapport than they could with a telephonic encounter,” said Lori Coates, Director of Population Health at Community Care of North Carolina. “To take it a step further, integration of telehealth into the platform allows for optimum functionality, streamlines documentation for staff, and increases efficiencies. Telehealth is the way of the future and by providing this enhanced service, care management organizations can increase engagement and provide care to members who may otherwise have only received services telephonically.“

COVID-19 has sparked a rise in demand for technology-driven approaches to care. According to a recent study by Frost & Sullivan, telehealth is expected to grow seven-fold by 2025. While home visits have declined since February of this year, VirtualHealth has seen an increase of at least 10% across all other forms of patient interactions as compared to the same time last year, further illustrating the importance of digital alternatives in supporting patients.

“At VirtualHealth, we want our most vulnerable populations to know that they have the access to resources and care they need to support their health during these challenging times,” said Adam Sabloff, CEO of VirtualHealth. “In designing the HELIOS ecosystem, we have always put the patient in the center, and our innovative telehealth solution takes huge strides in making healthcare truly accessible.”

The VirtualHealth HELIOS platform connects the end-to-end healthcare ecosystem, aggregating medical, behavioral, social, and service data to deliver automated workflows that are based on a 360° view of each member. The platform’s proprietary clinical decision rule engines work seamlessly to guide clinicians and care managers toward appropriate and timely communication, assessment, care planning, and education activities for every individual in their care.

In a perpetual push for better member outcomes at lower costs to payers, VirtualHealth continues to innovate and bring healthcare organizations the solutions they need to provide outstanding levels of care. In addition to the telehealth product, VirtualHealth has released a suite of COVID-19 capabilities to proactively identify and manage both suspected and confirmed cases. The company announced a partnership with Divurgent to further scale this effort with a team of care outreach coordinators. Additionally, VirtualHealth recently integrated with Change Healthcare’s InterQual Connect™ to further streamline administrative burdens and expedite authorization requests through HELIOS.

To learn more about the HELIOS telehealth product and other recent enhancements, click here.

About VirtualHealth

HELIOS by VirtualHealth is the first comprehensive care management platform purpose-built to power the entire ecosystem of value-based care. Utilized by some of the most innovative health plans in the country to manage millions of members, HELIOS streamlines person-centered care with intelligent case and disease management workflows, unmatched data integration, broad-spectrum collaboration, patient engagement, and configurable analytics and reporting. Named one of the fastest-growing companies in North America by Deloitte in 2018 and 2019, VirtualHealth empowers healthcare organizations to achieve enhanced outcomes, while maximizing efficiency, improving transparency, and lowering costs. For more information, visit