Vivint
Smart Home, a leading smart home company, today announced that the
Business Intelligence Group named Vivint a 2019
Excellence in Customer Service Award winner for Organization of the
Year. The award recognizes companies that are providing a differentiated
level of customer service.
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The Business Intelligence Group named Vivint Smart Home a 2019 Excellence in Customer Service Award winner for leading the way in customer service. (Graphic: Business Wire)
“Our world-class Customer Excellence team is core to how we create peace
of mind for our customers and I’m proud to be part of it,” said Matt
Linford, senior vice president of Customer Excellence at Vivint Smart
Home. “This award is evidence of the team’s commitment and dedication to
providing our customers the highest levels of service and support.”
Vivint’s Customer Excellence team of 2,000 customer service, monitoring
and analytics specialists supports more than 1.4 million customers
across North America. The Vivint Customer Solutions team answers nearly
90 percent of customer calls within 60 seconds. The Vivint Monitoring
team responds to fire, medical, flood, carbon monoxide and burglary
alerts within 12 seconds.
The team previously won five Stevie Awards for customer service from the
American Business Awards, and The Monitoring Association named Vivint
the Monitoring Center of the Year in 2017.
“Year after year the role of customer service plays a more important
role in all of our lives,” said Maria Jimenez, chief operating officer
at the Business Intelligence Group. “We are thrilled to honor Vivint
Smart Home as they are leading by example and making real progress on
improving the daily lives of so many.”
The Business Intelligence Group received award submissions for customer
excellence from organizations around the world. A select group of
business leaders and executives judged the nominations.
About Vivint Smart Home
Vivint Smart Home is a leading smart home company in North America.
Vivint delivers an integrated smart home system with in-home
consultation, professional installation and support delivered by its
Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated
to redefining the home experience with intelligent products and
services, Vivint serves more than 1.4 million customers throughout the
U.S. and Canada. For more information, visit www.vivint.com.
About Business Intelligence Group
The Business
Intelligence Group was founded with the mission of recognizing true
talent and superior performance in the business world. Unlike other industry
award programs, these programs are judged by business executives
having experience and knowledge. The organization’s proprietary and
unique scoring system selectively measures performance across multiple
business domains and then rewards those companies whose achievements
stand above those of their peers.
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