Voximplant, an innovator in the Cloud Communication Platform-as-a-Service (CPaaS) market providing customized, serverless solutions, today announced significant updates to Smartcalls, now known as Voximplant Kit. This no-code, Artificial Intelligence (AI)-powered solution helps companies build scalable outbound and inbound call campaigns leveraging Interactive Voice Response (IVR) and virtual agent capabilities that reduce operational costs and enhance the overall customer experience without requiring specialized technical expertise.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200305005029/en/
New visual flow builder (Graphic: Business Wire)
Industry analyst firm IDC projects the Cloud Communication Platform-as-a-Service (CPaaS) market will grow from $2 billion to $10.9 billion by 2022. Demand for higher customer support standards is a driving force behind this growth and continues to be a determining factor in customer loyalty. In fact, 72% of businesses say improving positive customer experiences is their top priority. Timely responses, a seamless omnichannel experience and personalized interactions are all instrumental in finding and retaining customers. In order to meet these heightened communications demands, companies must leverage superior voice, video and text communications capabilities to deliver seamless communication with customers and partners.
“Voximplant Kit is a sophisticated, out-of-the-box solution for businesses looking to modernize and optimize their customer communications without having to train specialized staff and allocate large budgets,” said Alexey Aylarov, CEO of Voximplant. “Businesses need better ways to interact with their audience in a way that was approachable to management, delightful to customers, and painless to deploy. To achieve these goals, we reimagined how communications solutions are built while making our best-of-breed capabilities intuitive to access via a visual builder.”
Voximplant Kit has proven to increase customer engagement for outbound calling by up to 50% and is over 30% more cost effective than human engagements. Its speech synthesis supports 120 different voice options including voices powered by Google WaveNet, which enables human-like speech. Voximplant also enables real-time voice translations for more than 80 languages and interfaces with Google’s Dialogflow for adding virtual, bot-based agents.
Current solutions available on the market for call automation require significant initial investment, as well as specialized telephony and development staff. Voximplant Kit enables new users to sign-up, create and test a campaign or smart IVR in minutes without requiring specialty IT experts.
Due to overwhelming demand by more than a thousand customers, Voximplant developed several improvements and better integrated the solution with its extensive communications capabilities since its early beta release. This latest release includes:
- User interface improvements designed to speed flow creation for non-developers;
- Step-by-step guides for building a variety of automated call campaigns;
- New outbound campaign management setup and management features;
- Expanded number of AI speech synthesis and speech recognition options; and
- A real-time visual test mode, which makes debugging and troubleshooting much easier and faster than before.
For more information, please visit: https://voximplant.com/kit/
Voximplant Kit is now generally available for purchase. For pricing options, please visit: https://voximplant.com/kit/pricing
Attending Enterprise Connect in Orlando, FL March 30-April 2, 2020? Attend a live demo of Voximplant Kit at Theater 2200 on Wednesday, April 1 from 3:10-3:30pm ET, email firstname.lastname@example.org to schedule a private meeting at booth 1319 or contact email@example.com to set up a briefing.
Voximplant is hiring in its US-based business development and marketing departments. To learn more about open positions, please visit: https://voximplant.com/careers
Founded in 2013, Voximplant empowers web and mobile apps with voice and video communication through its cloud platform. Voximplant allows developers to build applications faster and more easily by taking care of the complex infrastructure and technologies all too common when adding audio and visual communication into applications. Voximplant supports 600 million calls per year for more than 20,000 customers globally. Learn more about Voximplant at https://voximplant.com. Follow Voximplant on social media on Twitter and LinkedIn.