Press release

WNS-Denali & CIPS Collaborate to Identify Attributes of High-Performance Procurement

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WNS-Denali, an established leader in global sourcing and procurement solutions, has released a Benchmark Study on procurement performance and team dynamics in partnership with the Chartered Institute of Procurement & Supply (CIPS).

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As a part of the study, 300 global firms across industries were polled to better understand the drivers of top performance procurement, and to identify common threads among high-performing procurement organizations.

The study highlights “Total Business Alignment” as the one indisputable indicator of procurement performance. High-performing procurement organizations constantly seek to prioritize their business needs and proactively address them to unlock optimal business value. While 60% of high performing procurement organizations have a clearly documented vision and value proposition for procurement, nearly 80 percent of these firms separate strategic roles from operational roles.

“We are delighted to have partnered with CIPS for this joint research effort. I am confident that the findings will help procurement organizations align tightly with business goals and emerge as valuable partners in their corporate ecosystem,” said Keshav R. Murugesh, Group CEO, WNS.

Digitization emerged as another key theme in the study. Not surprisingly, 100% of high performers emphasized the importance of adopting digital tools. However, 43% of those surveyed expected more value from their digital investments indicating a dire need for reviewing procurement plans and progress from a digitization standpoint.

“This research study provides procurement practitioners with data, trends and recommendations to help them outperform in an era of rapid change and digitization,” said Alpar Kamber, Head of Procurement Services, WNS. “The study also offers insights into key business drivers across industries and specific corporate models that can help procurement organizations measure up against best-in-class industry benchmarks.”

“Every business is unique and therefore it’s no surprise that there is no one-size-fits-all formula for success, but this report will get companies thinking,” said Helen Alder, Head of Knowledge and Product Development, CIPS. “Focusing on key strategic objectives of the business and working out what procurement should focus on to contribute to this success is key,” she added.

The full report is available for download here. To learn more about how to help organizations prepare for the Future of Procurement, explore WNS-Denali Insights.

About WNS-Denali:

Forward-thinking companies’ partner with WNS-Denali to overcome their operating challenges and achieve better business outcomes. We work alongside our Clients to co-create, implement, and execute next-generation Procurement operating models tailored to their specific needs and designed to increase the strategic impact of Procurement for their business. WNS-Denali’s experts provide a range of advisory and managed services, along with enabling technology and support, to help our Clients build an integrated Procurement Ecosystem that empowers them to outperform the market. Contact WNS-Denali to learn how we help our Clients create greater business value by operationalizing Procurement. For more information, visit

About WNS

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics and process expertise to co-create innovative, digitally led transformational solutions with over 350 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer interaction services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of December 31, 2019, WNS had 44,011 professionals across 60 delivery centers worldwide including facilities in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States. For more information, visit

About CIPS

The Chartered Institute of Procurement & Supply (CIPS) is the world’s largest procurement and supply professional organization. It is the worldwide centre of excellence in procurement and supply management issues. CIPS has a global membership of over 70,000 members in 150 different countries, including senior business people, high-ranking civil servants and leading academics.; @CIPSnews

Safe Harbor Provision

This document includes information which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events. Factors that could cause actual results to differ materially from those expressed or implied are discussed in our most recent Form 20-F and other filings with the Securities and Exchange Commission. WNS undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.