Worldwide revenue for the unified communications & collaboration (UC&C) market reached $38.8 billion in 2019, representing year-over-year growth of 17.7% according to the International Data Corporation (IDC) Worldwide Unified Communications & Collaboration (UC&C) QView. The QView provides a comprehensive view of the current market, reporting both revenue and shipments of hardware, software, and cloud-based services for dozens of vendors in the UC&C space.
Market highlights for Q4 2019 include the following:
- Worldwide revenue reached $10.4 billion in Q4 2019, growing 5.0% quarter over quarter and a healthy 13.8% year over year.
- Worldwide shipments (in lines, units, licenses and seats) grew 3.7% quarter over quarter and 20.6% year over year.
Regional highlights for Q4 2019 are as follows:
- North America (U.S. and Canada) revenue increased 12.1% year over year and 1.1% quarter over quarter.
- EMEA (Europe, Middle East, Africa) revenue increased 15.0 % year over year and 9.8% quarter over quarter.
- Asia/Pacific (including Japan) revenue increased 17.9% year over year and 7.9% quarter over quarter.
Key metrics for vendors such as 8×8, ALE, Avaya, BlueJeans, Cisco, Google, Huawei, Logitech, Microsoft, Mitel, NEC, Poly, RingCentral, Slack, Unify, Vonage, Yealink, and Zoom, among many others, are included in the QView.
“This enhanced QView provides a comprehensive view of the UC&C market and vendors in terms of both revenue and shipments, as well as UC&C technology segmentation,” said Rich Costello, senior research analyst, Unified Communications & Collaboration. “Areas of particular interest and adoption today, especially in light of the current pandemic, are well-represented in this IDC view of the global market, including cloud-based voice/UC, videoconferencing, and collaboration, among others.”
The IDC Worldwide Quarterly Unified Communications & Collaboration QView provides total market size and vendor market share data in an easy-to-use Excel Pivot Table format that includes UC&C hardware, software, and cloud-based services. UC&C technologies are segmented by the following categories: IP PBX Lines/Licenses, IP Phones, Enterprise Videoconferencing Room Endpoints, Enterprise Videoconferencing Huddle Room Endpoints, Video Infrastructure, UC Collaboration, Hosted Voice/Public Cloud (UCaaS), and Managed Voice/Private Cloud. Measurement is provided in vendor revenue and unit/line/license/seat shipments.
For more information about IDC’s Worldwide Quarterly Unified Communications & Collaboration QView, please contact Kathy Nagamine at knagamine@idc.com.
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