Press release

xMatters Leads Enterprise Incident Management Market Share and Achieves Record 85% YOY User Growth

Sponsored by Businesswire

xMatters (, a digital service availability platform that prevents IT issues from becoming business problems, today announced record growth, including 85% year-over-year user growth in its enterprise incident management business. In the first full year following its $40M Series D funding led by Goldman Sachs, xMatters has acquired 68% more paid users than its closest competitor, with an average deployment that is 35x larger than other successful on-call or incident management solutions; xMatters’ largest customers have over 30,000 paid users and 5,000 IT groups. The company also recently introduced significant product milestones including the launch of Flow Designer, Event Intelligence, xMatters Free, Machine Data and Cthulhu, xMatters’ first open-source developer tool.

“An embedded incident management strategy is expected in a digitally-dependent business climate. xMatters’ rapid growth is indicative of the rising demand from digital-first customers including GluMobile, Paccar, FlowHub and ShelterLuv who require a powerful, but simple and streamlined continuous incident management solution to prevent IT issues from impacting the customer experience,” said Troy McAlpin, CEO of xMatters. “While most incident management companies have primarily focused on small team-level process optimization and simple on-call management, xMatters excels at supporting a large number of developer, SRE and IT Operations teams at enterprise scale. 650,000 paid IT power users and 2.6 million total users on the platform worldwide rely on the powerful end-to-end xMatters incident management platform.”

xMatters’ incident management solution empowers organizations to minimize – and even avoid – the business impact from incidents, helping organizations achieve continuous uptime. Financial services and healthcare companies continue to remain a strong contingency of the xMatters customer base, representing 33% and 12% respectively. xMatters also observed increased adoption from industries such as Transportation (80% ARR growth YOY) and Telecommunications (54% ARR growth YOY) with single transaction purchases over $500,000 from Fortune 200 customers in Telecommunications, Retail and Banking.

“Most incident management solutions providers focus on a piecemeal, add-on approach to key features that not only drives up costs and increases complexity, but requires custom integrations and a great deal of manual work. While we’ve proven our leadership in the enterprise market, the xMatters platform is also flexible in meeting the needs of startups and smaller teams. This is why we’ve created a feature-complete solution that makes the biggest impact for organizations looking to tackle incidents from detection to resolution to post-mortem analysis,” continued McAlpin.

Spearheading Incident Management Innovation

Modern IT teams need to manage the complexity of synchronizing data, tools and people at the speed of customer demand. As events unfold during a service interruption the hand-off from tool-to-tool and ill-defined communication processes cause issues to linger and increase in severity and business impact. xMatters has become increasingly critical in automating collaboration across applications and teams, enabling organizations to proactively prevent outages, resolve incidents and keep the right people informed.

xMatters introduced the following product milestones this year to help organizations bring structure to collaboration and drive the underlying workflow from originating systems forward to resolution by employing intelligent automation:

  • Flow Designer: This significant product milestone aligns agile initiatives for a faster service delivery. A visual, drag-and-drop workflow builder allows any authorized user to synchronize DevOps and IT applications, enrich alerts and create fully-automated DevOps toolchains without coding expertise. Teams can stop paging by automating resolutions with the touch of a button.
  • Event Intelligence: xMatters added new event suppression and correlation technologies to all product levels, at no additional charge, to help agile enterprises reduce the amount of unnecessary noise received when incidents occur. Teams should expect to reduce false alarms and alert volumes by more than 90%. This keeps resolvers focused with fewer interruptions so they can resolve critical issues.
  • Machine Data: xMatters added unlimited data access for reporting and analyzing system, event and performance data. Teams can now access machine data, event data and restoration actions to reduce toil and improve post-mortems and preventative automation.
  • Cthulhu: Developers and DevOps teams can design resilient, self-healing services across hybrid and multi-cloud infrastructures with xMatters’ first open-source chaos engineering tool. Teams can automate a cross-platform failure orchestration using a data-driven approach to simulate complex disaster scenarios.
  • xMatters Free: Smaller teams of up to 10 users can now benefit from on-call management and collaboration features at no cost and with no expiration date. With a quick and efficient sign up process, users can utilize unlimited integrations including Jira, Slack, New Relic and many more as well as manage teams using xMatters reliable on-call management tools.

“Our enhancements to the xMatters platform in the past year represent value-creating initiatives that directly address the real pain points of organizations managing digital transformation initiatives today. We fully appreciate that cross-functional teams with broad responsibilities across the software stack need tools that accelerate innovation while minimizing speed bumps and roadblocks,” said Tobias Dunn-Krahn, CTO of xMatters. “We’re making it possible for businesses of all sizes to maximize the benefits of DevOps and SRE and shift the paradigm of incident management from reactive to proactive.”

About xMatters

xMatters is a digital service availability platform that helps enterprises prevent, manage and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on xMatters to maintain operational visibility and control in highly complex IT environments. By providing toolchain integrations with hundreds of IT management, security and DevOps applications, xMatters allows organizations to automate key processes and streamline workflows. xMatters is trusted by leading global companies including BMC Software, Credit Suisse, Danske Bank, DXC technology, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. For more information, please visit