Press release

Zendesk Relate to Convene CX and CRM Leaders in Miami in March

Sponsored by Businesswire

Today, Zendesk, Inc. (NYSE: ZEN) announced it is bringing its annual global user conference, Relate, to Miami on March 3-5, 2020. The event gathers thousands of attendees for three days of education on how companies can build positive, long-term relationships with their customers. To reserve your spot, use code JoinRelate20 to register here.

“Consumers today are demanding that every experience and touchpoint is the best they’ve ever had, and they want to interact seamlessly and conversationally on channels they’re already using,” said Sarah Reed, Senior Director, Content and Event Marketing, Zendesk. “At Relate, we’ll explore the ways to not only meet these changing expectations but innovate and anticipate for the future consumer, to create the best consumer experiences in our rapidly evolving modern landscape.”

At Relate, CEO Mikkel Svane will deliver a big picture view of how innovation, psychology and technology will impact the customer experience industry. Additionally, he will be unveiling Zendesk’s latest CRM, CX and platform offerings. Other speakers who are making waves in customer experience include:

  • Guy Raz, Host, Co-Creator, and Editorial Director, TED Radio Hour and How I Built This
  • Sara Blakely, Spanx Founder & Chief Executive Officer
  • Gus Balbontin, Former Executive Director and CTO of Lonely Planet
  • Jade Simmons, Rockstar Concert Pianist, Best of SXSW Performer
  • Jesse Itzler, Author of Living With A SEAL, Co-Founder of Marquis Jet, Owner of the Atlanta Hawks
  • Sarah Robb, O’Hagan Executive, Activist, and Entrepreneur
  • John Wie, Director, Customer Experience, Logitech

The agenda features six tracks and over 60 sessions where attendees will learn how to be a better leader, employee, Zendesk user and master in customer experience. The sessions cover AI and the future of self-service, seamless conversational support, change management for the CX revolution, how to scale without sacrificing support and more.

Relate will also offer three courses during a Zendesk Training Day with product demos and hands-on exercises to enhance admin skills and support career growth opportunities for CX future leaders. More information can be found on the Zendesk Relate website.

About Zendesk

The best customer experiences are built with Zendesk.

Zendesk is a CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates 17 offices worldwide. Learn more at