BT’s broadband and landline services appear to be suffering outages across the UK, with customers claiming they have been unable to get online since about 14:30 today.
It is unclear what is causing the problems, but reports of outages have been made from all across the country, including London, Birmingham, Glasgow and Sheffield, according to Downdetector.co.uk.
However this is unlikely to appease customers who have flocked to social media to register their anger about the outage.
Only yesterday, BT celebrated a strong set of quarterly results and revealed it added 71 percent of all new broadband subscriptions in the UK during the most recent quarter. It also completed the £12.5 billion takeover of EE last week.
The takeover will help BT develop “hybrid infrastructure” comprising fixed and mobile networks that it says will, ironically, offer customers “constant connectivity.” BT has suffered a number of broadband outages in the past, while its competitors have also experienced blips in service too.
UPDATE 02/02/2016 16:58: BT says it has repaired the issue and says it was not the result of a cyberattack
“Large numbers of customers have been experiencing temporary issues with their broadband services this afternoon. Customers can still receive and make calls as normal,” a BT spokesperson said.
“We’ve been working hard to fix the issue and are glad to report that nearly every customer affected is now reconnected, approximately two hours after the problem started.
“We apologise to any affected customers for the inconvenience. There is no evidence at this stage to suggest that we were subject to a malicious attack.”
Security vendor Flashpoint debuts partner programme following $28m funding
Complex buying journeys and sprawling partner networks hampering customer experience, says Accenture
Datacentre provider Cyxtera says launch is “milestone in our go-to-market strategy”
Ensono highlights importance of mainframes still to major industries
Security vendor VASCO looks to replicate UK and German set up across EMEA
Splunk details investment in Partner+ programme at .conf2017