ChannelBiz UK

Debenhams extends customer support deal with Capita

Debenhams is extending its existing customer services partnership with Capita Customer Management, which commenced in June 2012.

The new contract runs until 1 September 2022 and is valued at £72 million by Capita.

Under the terms of the extension, Capita will continue to deliver customer services on behalf of Debenhams, including continuing to support the multi-channel growth seen by Debenhams and managing its online and retail store ordering and delivery.

Andy Parker, Capita chief executive, said: “The extension of Capita’s partnership with Debenhams reflects our commitment to find efficient, cost-effective ways for businesses to engage with their customers during an ever-changing, multi-channel world.

“Capita will continue to provide excellent levels of customer service and through further insight and data analytics we will support the business’s goal to deliver a world class customer proposition.”

@AntonySavvas

Antony Savvas

York, UK-based Antony Savvas has been a technology journalist for 25 years and has expertise in all major areas of enterprise and consumer IT. He has worked for a number of leading technology magazines and websites and his work is syndicated across the internet. He also undertakes corporate work for some of the world's leading technology companies.