ChannelBiz UK

Equiniti buys Toplevel to boost digital transformation offer

Outsourcer Equiniti Group has completed the acquisition of digital case management provider Toplevel.

Toplevel provides digital case management solutions that are designed to enhance online customer experience through the use of its proprietary technology, Outreach.

Existing Toplevel contracts include an online child-minder registration solution for Ofsted, an online grants application tool for the Heritage Lottery Fund, and the processing of £600 million in legal aid transactions for the Legal Aid Agency each year.

Equiniti says it will continue to invest in Toplevel’s clients and operate a strategy of “targeted investment and focus” in this area. “Toplevel is highly applicable to Equiniti’s existing client base of government departments and PLCs, particularly those in financial services who are digitising the customer journey,” said Equiniti.

Guy Wakeley, chief executive of Equiniti, said: “As well as gaining an attractive business with high quality clients, we see a cross-sale opportunity into our extensive financial services client base where digitisation of the customer journey remains a hot topic.”

@AntonySavvas

Antony Savvas

York, UK-based Antony Savvas has been a technology journalist for 25 years and has expertise in all major areas of enterprise and consumer IT. He has worked for a number of leading technology magazines and websites and his work is syndicated across the internet. He also undertakes corporate work for some of the world's leading technology companies.