Press release

Avaya Expands Relationship with Collab9 to Accelerate Delivery of Avaya OneCloud Solutions to Federal, State and Municipal Governments

Sponsored by Businesswire

Avaya Holdings Corp. (NYSE: AVYA) today announced an acceleration of
their ongoing relationship with Collab9, a best-of-breed,
FedRAMP-authorized Unified Communications as a Service (UCaaS) and
Contact Center as a Service (CCaaS) provider focused on the
public-sector market. The two companies announced a go-to-market
strategy that makes Collab9 the exclusive FedRAMP platform for Avaya in
delivering Avaya OneCloud Contact Center, and Unified Communications and
Collaboration solutions to federal, state and local government
organizations across the U.S.

The government market opportunity for communications solutions in the
U.S. is large and growing, estimated at more than 20 million contact
center and unified communications seats.1 In addition, the
General Services Administration has awarded a $50 billion Enterprise
Infrastructure Solutions (EIS) contract, designed to provide worldwide
telecommunications solutions to federal agencies, thus demonstrating the
intention of the Federal Government to migrate to cloud-based unified
communications and contact center solutions.2

Meeting the communications needs of government customers as they move to
the flexibility and efficiencies of cloud-based as-a-service models
requires leading-edge innovation, as well as the most robust security
and reliability features, all delivered from a verified,
FedRAMP-authorized infrastructure. Collab9 offers highly secure cloud
communications and collaboration platform solutions—including voice,
collaboration, video, unified messaging, voicemail and contact
center—under a cloud-based monthly subscription model. FedRAMP
authorization for cloud offerings indicates that the solutions meet the
U.S. federal government’s stringent requirements for cloud products and

The expanded partnering agreement will help Avaya and Collab9 better
address the critical needs of government organizations as they undertake
digital transformation strategies. It also serves as yet another example
of Avaya’s customer-led focus on delivering innovative and intelligent
communications experiences via public, private and hybrid cloud

“Collab9 has been a valued Avaya partner, and this decision to make
Collab9 our exclusive FedRAMP platform for all new opportunities
strengthens our ability to grow together and serve customers in the
government market,” said Jerry Dotson, vice president, Government
Solutions, Avaya. “Avaya OneCloud UCaaS and CCaaS provide digital
communications for flexible, reliable, and secure government operations,
giving agencies best-in-class tools and resources to meet and exceed the
needs of citizens and the government employees who serve them.
Accelerating our relationship with Collab9 to more fully leverage their
FedRAMP and other compliance and certification capabilities will enable
our solutions to be more widely available and adopted in the government
market, and broadens the FedRAMP-authorized Avaya portfolio enabling us
to migrate customers to the cloud faster.”

The enhanced relationship will further extend the significant lead that
Collab9 enjoys in the FedRAMP CSP market, and further expands the Avaya
footprint in the Collab9 Data Centers, while also provisioning FedRAMP
CCaaS along with Avaya’s award winning FedRAMP UCaaS offering.
Additionally, it is anticipated that the strengthened relationship will
also position the business to provide IL4 and IL5 services for DOD
commands requiring SaaS cloud solutions.

“Avaya is recognized throughout the U.S. federal government as well as
state and local government agencies as the best choice for UCaaS and
CCaaS solutions, and today’s announcement strengthens our ability to
further address the critical needs of these organizations and enable
successful digital transformation strategies that are equal to or better
than those of many private sector enterprises,” said Kevin Schatzle,
CEO, Collab9. “This arrangement is expected to enhance the ability to
accelerate certifications such as HIPAA, PCI, IRS-1075 and CJIS that are
critical for the state and local government entities, offering customers
cost savings, enhanced security, and transformative collaboration

Avaya communications and collaboration solutions are supported 24 x 7 x
365 by U.S.-dedicated resources that include software, services and
hardware. Avaya government solutions are a secure and robust portfolio
from an industry leader with over 120,000 customers worldwide, including
over 90 percent of the Fortune 500 and millions of endpoints in use by
key U.S. government agencies.

Additional Resources



About Collab9

Collab9 is a best-of-breed, FedRAMP Authorized UCaaS and CCaaS provider
focused on the public-sector marketplace. Collab9’s solution integrates
secure voice, video, messaging, mobility, presence, conferencing,
contact center, and customer care in one predictable, user-based
subscription model. Available on multiple federal and state government
procurement vehicles, Collab9 enables agencies to securely move their
communications infrastructure into the cloud with a platform designed to
meet stringent federal cloud security standards including NIST and FIPS.
For more information, visit
and follow @collab9 on Twitter.

About Avaya

Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
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“plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or
“would” or the negative thereof or other variations thereof or
comparable terminology. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors
discussed in the Company’s most recent annual report on Form 10-K
any subsequent quarterly reports on Form 10-Q filed with the Securities
and Exchange Commission may cause actual results, performance or
achievements to differ materially from any future results, performance
or achievements expressed or implied by these forward-looking
statements. For a further list and description of such risks and
uncertainties, please refer to the Company’s filings with the SEC that
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The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, in light of these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this release may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.

Source: Avaya Newsroom