NENA 2019 – Avaya Holdings Corp. (NYSE: AVYA) today announced
unprecedented, life-saving device location discovery capabilities are
now available to emergency first-responders through the integration
between RapidSOS, 911 Secure and Avaya emergency response management
solutions.
Avaya IX Workplace unified communications solutions for the enterprise
can now deliver emergency data to public safety agencies through an
integration with 911 Secure SENTRY™ and RapidSOS. Avaya continues to
bring new innovation to this critical industry segment as part of its
ongoing commitment and focus on public safety communications and
collaboration.
In a multi-line telephone system environment, SENTRY™ already provides
location for IP devices as well as on-site notification for Kari’s
Law compliance. Utilizing the rich multimedia content available when
a 911 call event occurs, in-office security has the situational
awareness they need to manage the incident. Now that identical
information can be directly sent to 911 and public safety first
responders as well. This enables dispatchers and first responders in the
field to more accurately locate a caller’s precise location and gain
access to critical situational awareness when calls are made from an
Avaya communications system. The unique integration with RapidSOS
provides precise, real-time location, floor-plans and other critical
information that could save lives.
“In situations where every second counts, seamless communication and
sharing of high-fidelity data can make the difference between life and
death,” said Mark Fletcher, ENP and chief architect of worldwide public
safety solutions, Avaya. “Everyone across the continuum of public safety
needs real-time access to information and to each other to make certain
each individual in distress receives optimal care. As the company that
provides innovative ways for people to work and communicate from
anywhere on any device, we are excited to partner with an innovator in
emergency technology like RapidSOS to deliver a solution with advanced
emergency calling capabilities to help ensure user safety wherever and
however they are connected.”
“Additional information from the scene of an incident can make all the
difference during an emergency,” said Jeff Robertson, senior vice
president and general manager of public safety, RapidSOS. “Sophisticated
data from Avaya displayed directly on the screens of 9-1-1
telecommunicators will enhance situational awareness for emergency
services, providing safety and security for Avaya customers. We are
excited to work with Avaya and their partners to put rich emergency data
in the hands of first responders, leading to more efficient response and
improved emergency outcomes.”
Across the country, 911 dispatchers in more than 6,100 emergency
communications centers, or PSAPs, are working with outdated technology
that was created in the landline era and optimized for people who call
911 from a traditional landline, thus creating a significant
communication gap in today’s emergency response process.
“When Avaya came to us and asked us to build a new module within SENTRY™
we jumped at the chance,” said Kevin Kito, CEO, 911 Secure. “Being able
to improve the information that PSAP operators receive during a 911 call
is why we started 911 Secure. We had all of our developers drop their
current projects so they could all focus on getting this ready as soon
as possible. We are proud to say it took less than a month to go from
concept to fully working solution. The partnership with Avaya and
RapidSOS were key factors in our team getting this developed so quickly.
We are excited to see what information companies decide they want to put
into the database as well as what information first responders want to
see.”
Avaya IX Workplace with 911 Secure SENTRY™ utilizes new emergency data
capabilities made available by the RapidSOS Clearinghouse, in use by
over 3,000 public safety agencies nationwide. This new solution is the
first to connect user-specific location information from a commercial
network with 9-1-1 through the RapidSOS platform. The RapidSOS
Clearinghouse is a secure source of advanced emergency data for public
safety agencies, who are able to retrieve data in an emergency through
RapidSOS Portal or integrations with existing PSAP software systems.
This allows them to add sophisticated information in real-time that the
existing 9-1-1 infrastructure is not capable of providing.
Beyond the 911 Secure SENTRY™ solution, Avaya IX Workplace can also
utilize the Avaya Cloud Notification System, which enables fast,
automated mass notifications via voice, text or various combinations to
large groups of people who need to be alerted with the accurate
information. Weather events or school closing alerts can now be
delivered using integrated active databases, sending alerts to parents,
community members or other emergency contacts, providing instructions or
other important information that is critical in times of need.
Avaya is showcasing its emergency services solutions, and more, at the
Avaya booth #207 at NENA
2019 Conference, June 14-19, in Orlando, FL. #NENA2019,
#ExperiencesThatMatter
RapidSOS is showcasing its solutions to bring life-saving emergency data
to 911 and first responders though the free RapidSOS Clearinghouse at
booth #432.
Additional Resources
-
Learn more about Avaya’s Public
Safety Communications & Next-Gen Emergency Services. -
Learn
how Avaya and select partners deliver Next-Generation 911 (NG911)
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
About RapidSOS
Partnering with Internet of Things (IoT) companies and the public safety
community, RapidSOS provides a rich data link to public safety via the
RapidSOS Clearinghouse – sending life-saving data to aid in emergency
response. RapidSOS implements best-in-class security practices including
end-to-end encryption for data in the Clearinghouse and an information
security management program developed with IBM that has achieved ISO
27001 compliance, a rigorous and globally-recognized cybersecurity
certification. The RapidSOS Clearinghouse is a free service to public
safety, and is integrated with all major vendors of 911 call-taking,
dispatching and mapping software. Learn more about RapidSOS: www.rapidsos.com.
About 911 Secure
911 Secure was founded because the need for a comprehensive, affordable,
easy to use Enhanced/NG911 solution was essential within the industry.
911 Secure only provides Enhanced and Next Generation 911 services. By
focusing on only 911 calls, we are able to ensure that all of our
attention and product development is always pushing forward to the same
goal. We believe in old fashion customer service. This is extremely
important to us, due to the fact that our business is about saving
lives. 911 calls are the most important calls that will ever be
processed by a call server. We pride ourselves on always being on the
cutting edge of the latest technology. By always being at the forefront
we are able to provide the best 911 call routing solution and notify the
correct on-site personnel that 911 has been called. We are excited to
help organizations protect their employees and visitors. Secure your
future today with 911 Secure! Visit us at www.911Secure.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as “anticipate,” “believe,” “continue,”
“could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,”
“plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to expected
feature releases and statements about future products, expected cash
savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom
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