Earlier today, Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, was named as a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020.
Clarabridge received the highest score in the current offering category. In addition to earning the highest possible score in the criteria of customer success and support, product vision and strategy, and scalability, Clarabridge received the highest score of all vendors in the integrations, text analytics and customer relationship criteria.
“We are extremely proud of these results and could not have achieved this level of success without the dedication and quality of our people and product. Above all, we pride ourselves on delivering value for our customers, and we believe this report validates our unique ability to do so” said Clarabridge CEO Mark Bishof.
According to the evaluation: “Clarabridge reference customers note that the CFM vendors’ strength goes beyond text analytics. It connects multiple streams of customer feedback into a single view. This is proven by installations where it processes 100% of the survey data from other vendors while also ingesting massive quantities of data from sources like voice, chat, social media, ratings and reviews, and customer emails.”
“The Forrester CFM Wave underscores what we consider to be the importance of looking beyond surveys and applying a truly omnichannel approach to customer feedback management that is focused on conversation analytics for calls, chat and messaging” said Mark Bishof. “We believe the results of this report differentiate our company and product strategy, proving that we are the best in the business at delivering enterprise CX solutions.”
Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiencies. For more information, please visit www.clarabridge.com.