Windstream, a leading provider of advanced network communications and technology solutions that was recently named in research firm Gartner’s Magic Quadrant for Unified Communications as a Service, Worldwide 2019 report, has extended its award-winning, proprietary unified communications solution to Kinetic Business by Windstream customers, serving the rapidly evolving needs of small and midsize businesses.
OfficeSuite UC is an over-the-top solution optimized for mobility with anywhere, anytime access from any device and offers the following strategic advancements for business customers:
- Integrates all communications tools — calling, visual voicemail, fax, instant message, presence, audio and video conferencing — into a single platform
- Enables business mobility via softphone applications or mobile twinning to allow “find me, follow me” accessibility from any place and any device
- Provides built-in business continuity if the office loses power or suffers a calamity
- Leverages an administrative portal for customizing and configuring user profiles and call routing (with no IT needed) as well as online employee self-management of calling features
“At Kinetic Business, we’re focused on providing innovative communication solutions that help our customers win in a dynamic marketplace,” said Jeff Small, president of the company’s consumer and small and midsize business segment. “OfficeSuite UC empowers businesses with mobile video presentation and conferencing capabilities that can be powerful tools to connect with customers.”
Gartner’s Magic Quadrant for Unified Communications as a Service, Worldwide, published July 30, 2019, and authored by Daniel O’Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman and Sebastian Hernandez, states, “Unified Communications as a Service (UCaaS) is now the preferred delivery option for SMBs below 1,000 employees… Virtually all research and development is now focused on the cloud, the market is competitive to keep pricing attractive, there is a fast pace of innovation, and few organizations wish to manage legacy infrastructure internally.”
To be included in the Magic Quadrant for Unified Communications as a Service Worldwide, each solution provider must meet certain criteria. This criteria includes, “The provider must be a UCaaS platform vendor that has developed its own proprietary UCaaS application stack. The UCaaS provider must design, build, upgrade, support and operate the UCaaS platform (typically in its data center or in a partner data center) … The provider must have a UCaaS solution with VoIP, conferencing (audio, video and web), IM/presence, UM, and mobility.” Gartner’s research publications provide analyses and conclusions of Gartner’s experts based on real-world performance.
“OfficeSuite has changed the way we do business, and really, where we do business,” said Kinetic Business customer Megan Odom of Southern Insurance in Brinkley, Georgia. “My work takes me out of the office a lot; we have to inspect buildings and properties. But now my cell phone rings when my office phone rings. I can still take care of my clients. OfficeSuite has really helped us to not miss an opportunity.”
With more and more customers using this proprietary platform, OfficeSuite UC offers a powerful communication and collaboration tool to transform your business, seamlessly integrating with other next-generation connectivity solutions such as fiber-optic connections or cloud-optimized SD-WAN deployments.
To learn more about OfficeSuite UC, visit officesuiteuc.com.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Windstream Holdings, Inc., a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions. Windstream provides data networking, core transport, security, unified communications and managed services to mid-market, enterprise and wholesale customers across the U.S. The company also offers broadband, entertainment and security services for consumers and small- and medium-sized businesses primarily in rural areas in 18 states. Services are delivered over multiple network platforms including a nationwide IP network, our proprietary cloud core architecture and on a local and long-haul fiber network spanning approximately 150,000 miles. Additional information is available at windstream.com, kineticbusiness.com or windstreamenterprise.com. Please visit our newsroom at news.windstream.com or follow us on Twitter at @Windstream.