Press release

The Crowd Has Spoken, UserTesting Recognized by G2 as One of the Best Software Companies For 2021

Sponsored by Businesswire

UserTesting, a leading provider of on-demand human insights, today announced that it has been named by Inc., the largest software marketplace and review platform, to its list of Top 100 Best Software Companies for 2021. UserTesting has been ranked #32 on the list of the Top 100 Best Global Sellers, as well as ranked #41 on the list of the Top 50 Best Customer Service Products.

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G2 Top 100 Software Companies - UserTesting (Graphic: Business Wire)

G2 Top 100 Software Companies – UserTesting (Graphic: Business Wire)

UserTesting is joined by other leading software companies across technology sectors–the full list of Top 100 Best Global Sellers can be found here. UserTesting is also a leader across multiple G2 categories, including Consumer Video Feedback, Enterprise Feedback Management, User Research, and Mobile App Testing. UserTesting has over 500 validated customer reviews with a strong 4.5 star rating. Visit UserTesting’s profile on G2 here to read the reviews shared by real customers.

“There is nothing more powerful than direct feedback from your customers,” said Michelle Huff, CMO of UserTesting. “We are a company built on the voice of our customers. It is our mission to build products and experiences that help companies of all sizes put their customers at the center of their business decision-making process.”

The G2 Best Software Companies awards rank the world’s best software companies and products based on authentic, timely reviews from real users. G2 Crowd is one of the world’s leading platforms for business software reviews. Offering crowd-sourced verified user reviews on B2B software, the site makes it easier for buyers to make the right decision when selecting technologies to run their business.


Winners were determined based on reviews left at between Jan. 1, 2020 and Dec. 31, 2020. All scores are calculated using G2’s algorithms, including for Satisfaction and Market Presence, explained in detail here.

Michelle concludes, “We are honored to be named as a best software company based on the collective experiences of our users.”

About UserTesting

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital, and customer experience executives, designers and UX researchers confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting customers include more than half of the world’s top brands. UserTesting is headquartered in San Francisco, CA. To learn more, visit