Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has named its Partner of the Year award winners across several categories, which were presented at the company’s Sales Kickoff event in March.
The annual recognition honors Verint partners for outstanding achievement in customer engagement, and for collaborative approaches in helping organizations achieve business goals, revenue objectives and growth.
“We are delighted to recognize Avaya, Five9 and NWN for their ongoing commitment to providing leading cloud and hybrid solutions for customer and workforce engagement,” says Verint’s John Bourne, senior vice president, global channels and alliances. “Verint also recognizes these partners for their collective efforts and guidance in helping organizations effectively transition their contact center agents and operations to a work-from-home environment. We are proud that our partners are playing a strategic role in helping organizations adapt and respond to their customers’ needs during this challenging time.”
Avaya, a strategic partner for more than 15 years, received the Global Channels Partner of the Year award for their ability to accelerate successful transitions to the cloud and provide multi-experience contact center and workforce engagement solutions to tens of thousands of customers worldwide. Avaya offers the full range of solutions to enhance and simplify communications and collaboration across all modalities, touchpoints and personas, including contact center and unified communications software, services, and devices designed for organizations of all sizes to deploy in the cloud, on-premise or in a hybrid environment. These capabilities can intelligently transition customer needs from self-service AI to human interaction and deliver the personalized journey for front- and back-office experts to deliver a superior customer experience.
“We continue to drive innovation designed with exceptional customer and employee experiences in mind, including the ability to deliver those experiences in a work from anywhere environment,” said Eric Rossman, vice president of alliances and partnerships, Avaya. “Our long-standing relationship with Verint plays an important part in enabling us to provide the next generation of engagement, connecting organizations to their customers, workforce and communities with secure, intelligent experiences that matter.”
Five9, a Contact Center as a Service provider, was named Verint’s North America Partner of the Year. This achievement comes on the heels of Five9 winning Verint’s Rising Star Award in 2018 and Cloud Partner of the Year honor last year. The company delivers cloud-based solutions for contact centers of all sizes to create powerful customer connections. Verint’s customer engagement solutions, housed in the Five9 data center, provide integrated, streamlined communication and application access for Verint and Five9 customers.
“Five9 is honored to be named Americas partner of the year,” said Dan Burkland, president, Five9. “This recognition validates our commitment to our customers’ contact center success. Verint solutions, including Workforce Management, Quality Management and Speech Analytics, reside in our cloud environment, and this seamless integration enables us to deliver exceptional customer experiences.”
NWN Corporation, a leading tech-enabled service provider, achieved the SMB Partner of the Year award for its commitment to offering Verint’s full workforce engagement portfolio integrated into their contact center offerings. NWN transforms the customer experience through their Solution-as-a-Service platform for over 1,300 leading commercial, enterprise and public sector organizations throughout the U.S. The company provides a unified customer experience through integrated service offerings for unified communications, security, contact center, Device-as-a-Service, and advanced technology solutions.
“Customers rely on NWN’s service offerings to help them better serve their own employees and end-users, which means that we need to integrate the best-in-class technologies to help support an innovative experience,” said Andrew Gilman, head of alliances and marketing at NWN. “Verint is a powerful example of such a technology that is integrated into our contact center offering, and we’re very appreciative of them recognizing our partnership with this year’s award.”
To learn more about Verint’s Cloud Customer Engagement solutions, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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