(NYSE:VG), a global business cloud communications leader, announced
today that integrated media company TMC,
has awarded the Company a 2019 INTERNET TELEPHONY Product of the Year
Award for two of its leading services – cloud-native unified
communications solution, Vonage Business Cloud (VBC), and Conversation
Analyzer on Vonage’s NewVoiceMedia solution.
The flagship Vonage
Business Cloud solution leverages unified communications and
communications APIs (such as voice, video, SMS and chat), empowering
businesses with tools for rich messaging, increased mobility, network
optimization and video collaboration. VBC drives productivity and
efficiency in the public cloud, integrating seamlessly with CRM’s and
business productivity tools, from any device, all while providing better
employee and customer experiences.
Vonage has also built innovative features and functionality on top of
the VBC platform, including seamless transition between a Desktop
App and Mobile
App to enable employees to work virtually anywhere; Vee,
a virtual customer assistant chatbot to aid customers in managing their
account services via simple natural language; VonageFlow,
a proprietary workstream collaboration solution; and
Business Inbox, which allows messages sent and received in messaging
apps like Facebook Messenger, to be organized in one unified inbox with
the ability to respond in real-time without toggling between screens.
Vonage also received the recognition for Conversation
Analyzer, its NewVoiceMedia (NVM) software’s powerful, integrated
speech analytics solution. It uses speech-to-text to transcribe calls
and deliver intelligent content categorization for instant insight into
common themes, as well as data visualization for quick analysis and
understanding of the successes and challenges in every conversation.
When combined with interaction data from CRM software, businesses can
refine how to boost their successes and manage challenges more
Additionally, Conversation Analyzer is integrated with Salesforce
Einstein Analytics, enabling businesses to gain AI-driven insights on
customer conversations and then take action within Salesforce.
“We are delighted to have won the 2019 INTERNET TELEPHONY Product of the
Year Award from TMC for our Conversation Analyzer solution,” says Jay
Patel, Chief Product Officer for Vonage. “We truly believe that any
great conversation is based on an emotional connection, and Conversation
Analyzer gives businesses more of the story. Our goal is to give our
customers an opportunity to see beyond words in a script and find
insights to build richer, more engaged relationships with prospects and
Mr. Patel continued, “Similarly, with Vonage Business Cloud, we are
uniquely positioned to provide fully-integrated voice, messaging, SMS,
team collaboration, and video, which results in better conversational
experiences for both employees and customers.
Mr. Patel added, “This acknowledgement reaffirms our determination to
build innovative products that allow for seamless transitions between
channels, integration of internal and external communications, and
meaningful, emotive, and great conversations.”
“I am honored to recognize Vonage with two 2019 Product of the Year
Awards for its commitment to excellence and innovation,” said Rich
Tehrani, CEO, TMC. “In the opinion of our judges and editorial team,
the Vonage Business Cloud platform and NVM Solution’s Conversation
Analyzer have proven to be among the best communications and technology
solutions available on the market. I look forward to continued
leadership from Vonage.”
The winners of the 2019 INTERNET TELEPHONY Product of the Year will be
featured in INTERNET TELEPHONY magazine online and on TMCnet.
– ENDS –
(NYSE:VG) is redefining business communications, helping enterprises
use fully-integrated unified communications, contact center, and
programmable communications solutions via Nexmo, the Vonage API
Platform, to improve how business gets done. True to our roots as a
technology disruptor, we’ve embraced technology to transform how
companies connect, collaborate and communicate to create better business
outcomes. Vonage’s fully-integrated cloud communications platform built
on a microservices-based architecture enables businesses to collaborate
more productively and engage their customers more effectively using
intelligent interactions across all channels, including messaging, chat,
social media, video and voice.
solution provides contact center and inside sales technology that
enables businesses to create exceptional, emotive customer experiences
to serve better and sell more. Built from a true cloud environment with
99.999% platform uptime, this award-winning solution integrates all
communications channels without expensive, disruptive hardware changes
and plugs straight into your CRM for full access to hard-won data.
Vonage is headquartered in Holmdel, New Jersey, with offices throughout
the United States, Europe and Asia. Vonage can be found on Twitter,
Vonage’s NewVoiceMedia can be found on Twitter,
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since
1998™. Beginning with the first issue, INTERNET TELEPHONY
magazine has been providing unbiased views of the complicated converged
communications space. For more information, please visit www.itmag.com.
Follow INTERNET TELEPHONY magazine on Twitter
or join our Linked
Through education, industry news, live events and social influence,
global buyers rely on TMC’s content-driven marketplaces to make purchase
decisions and navigate markets. As a result, leading technology vendors
turn to TMC for unparalleled branding, thought leadership and lead
generation opportunities. Our in-person and online events
deliver unmatched visibility and sales prospects for all participants.
Through our custom lead generation programs, we provide clients with an
ongoing stream of leads that turn into sales opportunities and build
databases. Additionally, we bolster brand reputations with the millions
of impressions from display advertising on our news sites and
newsletters. Making TMC a 360-degree marketing solution, we offer
comprehensive event and road show management services and custom content
creation with expertly ghost-crafted blogs, press releases, articles and
marketing collateral to help with SEO, branding, and overall marketing
efforts. For more information about TMC and to learn how we can help you
reach your marketing goals, please visit www.tmcnet.com and
follow us on Facebook, LinkedIn and Twitter, @tmcnet .
For more information about TMC, visit www.tmcnet.com.