Consultation considered value of fast Ethernet, hosted telephony, and business continuity
Spitfire has reported back from a recent roundtable lunch for its ISP and internet telephony service channel partners in the West of England. The lunch event, part of the company’s ongoing consultative programme, was chaired by Peter Goddard, manager of Spitfire’s Midlands office.
The title of the meeting was Opportunities for IT Companies in Voice and Convergence and provided a sounding board for partners in line with Spitfire’s personalised approach to account management. The company added that it also provided excellent feedback for its channel management team.
The discussions, which included Spitfire’s sales director Tom Fellowes and partner service manager Nick Goodenough, focused on what Spitfire sees as a number of critical points for the channel, including the opportunities offered by fast Ethernet connectivity, session initiation protocol (SIP) trunks, hosted telephony, and business continuity strategies.
Spitfire’s Partner Service is aimed at enhancing the products and services offered by IT companies, consultants and other organisations that want to offer customers an better integrated service than those offered by the “large impersonal telecoms providers”. It offers its channel training, technical support and assistance and the ability to generate new revenue from voice and data connectivity related services from their clients.
Goddard commented, “It was good to gather so many channel partners around the table and get their take on the latest developments in telephony and network services. These are the guys operating in the real world meeting the needs of a diverse range of customers that all have their own unique requirements for network services. Only by understanding those needs can we provide our partners with the right solutions. We look forward to more partner meetings in 2014.”