With predictive applications and CRM, devices that require maintenance, customer support and field services can be ‘intelligently linked’
Outsourcing firm Capgemini and platform provider Blue Yonder are partnering on a connected services platform for the Internet of Things market.
By integrating predictive applications with CRM software, end-devices that require services such as maintenance, customer support and field services can be “intelligently linked”, said the partners. Products can be turned into “holistic services” within a business network of distributors, service partners and customers, they added.
Michael Capone, a business analyst at Capgemini, said: “Connected services will change the relationship between manufacturers and their customers as all possible channels can be used to create a unique proactive service experience.”
He said: “Using reliable forecasts the areas of sales, maintenance and customer service can be considerably optimised. Additional uses of our service include connected cars, connected manufacturing and fleet management.”