SCADA and telemetry data will be combined with enterprise IT information to improve water firm’s performance
Hitachi Consulting has won an Internet of Things and data analytics deal with South West Water, which serves homes and businesses in Devon and Cornwall and parts of Dorset and Somerset.
The two companies will work together over the next three years to “bring the power of near real-time analytics” to South West Water and make company processes “more agile”.
This will enable South West Water to make faster, more informed decisions to improve customer service, predict operational performance, deploy maintenance solutions more effectively and comply with industry regulation.
“We collect huge volumes of data on water quality, network performance, customer service, maintenance and a variety of other measures, and it can be a challenge to consolidate and analyse these sources of information in a cost effective manner”, said Kevin Nankivell, head of information technology at South West Water.
“We chose Hitachi Consulting as our strategic supplier because it has significant experience of delivering new capabilities to organisations using the latest Microsoft Azure technologies. The company’s expertise with data will ensure the project runs quickly and efficiently, helping us to mitigate risk and drive sustainable change within the organisation.”
Claire Thomas, senior account manager, Hitachi Consulting, said: “South West Water has ambitious plans to change the way data is used, to make it a key strategic asset within its organisation, and we are delighted to be working closely with their team to help realise this goal.”