Contact centre and customer interaction products find home in Exertis’ unified communications portfolio
contact centre
Vodafone fined £4.6 million for customer billing disaster
Vodafone blames 'complex' billing system migration for the biggest fine ever issued by Ofcom for 'serious and sustained' breaches of consumer rules
Ageas Retail signs contact centre deal with Sinclair Voicenet
Contact sites in Glasgow, Stoke and Bournemouth are being supported
Maintel makes it easier for clients to meet PCI DSS demands
Semafone deal promises to slash customer costs of auditing and complying with payment card transaction rules
Cloud contact centre firm NewVoiceMedia gets $30m funding
Gets new backer BGF and Salesforce puts more in too
ShoreTel unveils cloud solution for the channel
ShoreTel Cloud for Partners is available on a subscription pay-as-you-go basis
Mitel brings in head of contact centre sales
The appointment follows a retooling of Mitel’s contact centre portfolio
Sabio signs workforce optimisation deal with Verint
Sabio OnDemand powered by Verint provides contact centre operators with instant access to workforce optimisation technologies
Magnetic North Finds Contact Centres Considering Cloud Crunch
More contact centre bosses are looking at cloud to solve legacy system upgrade problems
Call Centres Need To Work Harder To Ensure Data Security
Consumers want better protection for personal data from contact centre systems
Aspect signs up Unima 2000 for Polish channel
Unima 2000 will offer Aspect's next-generation contact centre products to its Polish enterprise clients
